Privacy Policy
Effective date: 10 October 2026
1. About this policy
This policy explains what personal data the FoxUp Pay app collects and how it is used. The app runs on FoxUp payment terminals at retail shops in the UAE, where it sells mobile recharges, data packages, vouchers, international top-ups and utility bill payments.
The app is operated by FoxUp, Dubai, United Arab Emirates ("FoxUp", "we"). This policy covers customers who buy a recharge, voucher or top-up, or pay a bill, at a shop using the app.
2. Information the app collects
The app collects a mobile number or an account number for every sale. This number is the account ID that tells the operator or biller where to apply the recharge or payment.
| Data | When it is collected | What it is used for |
|---|---|---|
| Mobile number | Recharges, data packages, vouchers and international top-ups | The account ID of the line receiving the recharge or top-up |
| Account number | Bill payments | The account ID the bill payment is credited to |
| Contact mobile number (optional) | Bill payments, if the customer chooses to give one | Contacting the customer about their payment |
| Transaction details | Every sale | Product, amount, fees, tip, date and time, shop, terminal and reference number |
The app does not ask customers for their name, address, ID or email.
3. How the app uses this information
The app uses this information only to:
- Send the mobile or account number and the amount to the operator or biller, so the recharge or payment reaches the right account
- Print the receipt and keep a record of the sale for the retailer and for FoxUp
- Check failed or disputed transactions and issue reversals or refunds
- Detect fraud, duplicate transactions and misuse of terminals
- Meet accounting, tax and other legal record-keeping duties in the UAE
We do not sell this information, and we do not use customer mobile or account numbers for marketing.
4. Sharing and card payments
The mobile or account number is shared only with the parties needed to complete the sale:
- Mobile operators, billers and top-up suppliers, to apply the recharge or payment to the right account. For international top-ups, this includes operators outside the UAE
- Our hosting and IT providers, which store and process data on our behalf under contract
- The retailer where the sale was made, who sees their own sales history
- UAE authorities, when the law requires it
Card payments. The FoxUp app never sees or stores card numbers, expiry dates, security codes or PINs. Card payments are handled inside our payment partner Geidea's own secure application on the terminal, which returns only the payment result to the app.
What the app does not access. The app does not access the terminal's contacts, photos, microphone or camera.
5. Retention, security and your rights
Retention. Transaction records, including mobile and account numbers, are kept for 5 years to meet UAE accounting, tax and legal requirements, then deleted or anonymised.
Security. Data is sent over encrypted connections, stored on secured servers, and accessible only to staff who need it for their role.
Your rights. Under the UAE Personal Data Protection Law, you can ask to see, correct or delete your personal data, or object to how it is used. Completed transactions cannot be deleted while the law requires us to keep them. To make a request, email privacy@foxuppay.com with the mobile or account number and roughly when and where the purchase was made.
Changes. We may update this policy and will post the latest version at foxuppay.com/privacy.
Contact. Email privacy@foxuppay.com.